CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Reviews
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I have been using Andersen's for a very long time. They are the most honest, capable, knowledgeable, and friendly family of people that I have ever met in or out of the auto repair industry. I trust them implicitly. I know they will always tell me the truth and give me a reasonable estimate with no surprise charges. If you have a foreign car, I have a Volvo, I would recommend Andersen's over anyone else. I would give them more stars if I could. And Willow the dog will gladly greet you and let you pet her and scratch her ears! PJ Hasselbach, 08/26/2022 |
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