CUSTOMER SERVICE

CUSTOMER SERVICE


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Helpful answers to keep you in the know

Do you offer a warranty?
Yes! We offer a two-year warranty from date of service, including parts and labor. Warranty repairs must be performed at Andersen's Foreign Car Service.

Do you have a tow service?
If you need a tow, please call the friendly folks at Denver West Towing at 303-279-3434. They'll put your car safely in our lot even if it's after hours. We'll let you know what it needs in a timely manner.

How much do repairs cost?
Car repairs are different than, say, the price for cheeseburgers on a restaurant menu. The price of a repair involves many variables and depends on what your car needs. That's why we typically only give a price range over the phone. Once we've seen your car and made a diagnosis, we'll provide you with a detailed estimate.

How much for an oil change?
At Andersen's an oil change is $48 for labor + oil & filter. We always use the oil and filter specified by the manufacturer for your car.

Does my car need more than an oil change?
Getting an oil change without an inspection is like washing the dishes but not the glasses. An oil change is only one part of proper scheduled maintenance and periodic service. Andersen's Multipoint Inspection includes an oil and filter change according to manufacturer's specifications, plus a thorough inspection of your car from top to bottom. It gives you a complete picture of your car's condition at time of service. Most importantly, it helps us identify trouble before it causes you headaches later. To avoid unhappy surprises, follow your owner's manual's advice on scheduled maintenance and have your oil changed as part of Andersen's Multipoint Inspection.

My car's new and still under warranty. Can you service it?
Yes! We can do routine, factory-recommended service and maintenance including oil changes, service lights, tires and more. If we find something covered by warranty or manufacturer's recall, we'll alert you so you can get it repaired by the dealer.

I bought an extended warranty. Can you do the work?
Yes! Depending on the terms, we can do most service or repairs covered by the extended warranty you bought at your automotive dealer for your pre-owned or used vehicle.

Is having my car scanned at the auto parts store good enough?
Here's the problem with generic scanners - they don't tell you as much as you might think. They only scan the engine and transmission and don't cover other critical systems. They don't actually report all the "fault codes" set by your car's computers. Most importantly, they may flag a problem but they don't say why. At Andersen's we use factory-recommended diagnostic scanners designed for your specific car. We go beyond reading numbers on a screen and focus our decades of experience on proper diagnosis. It's not just about replacing parts for us, it's about solving your problem.

What's the status of my repair?
Share your email address and/or cell phone number with us and we'll send you a link to your repair order. It's quick, convenient and available when you are. Not only can you see what we're working on, we post helpful pictures in real time so you can see what we're finding.

My Check Engine light is on, can you do something?
The Check Engine light (aka Service Engine Soon) tells you your car's sensors have noticed a problem. It means you should get your car checked. We've got the factory-recommended scanners to "read the codes" and reset the light. Best of all, we've got the know-how to advise you whether it's urgent or not and address the problem if it is.

Do you sell tires?
Yes! We have a wide selection of tires available including Continental, Michelin, Pirelli and Uniroyal. We mount and balance tires. We do tire repairs. We'll swap your street tires for snows in the winter. We also do alignments and other tire and suspension maintenance and repair.

What's this TPMS light?
The TPMS light, or Tire Pressure Monitor, typically alerts you when tire pressure is low. Let Andersen's check it for you and make sure there aren't other problems.


Reviews

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Just FYI, I called this morning and they said they don't do emissions tests anymore because their tester left so their website/ Google page is slightly out of date.

, 06/11/2021

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They had great advice and referred me to a Subaru specific sister-shop of theirs because I was in a pinch with a large last minute repair needed!

, 05/23/2021

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I always feel comfortable in knowing that I have my Volvo at the right place. They do a great job and honest and trustworthy as well! I highly recommend them!

, 05/08/2021

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