Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 303-278-8766 or make an appointment online!
Andersen's Foreign Car Service is the only place we take our cars for service. We have owned four Volvo cars and two Audi cars over the past 20 years and Kurt and his team have take great care of us. Small, family owned business with personal attention. You will get honest answers from the people who actually are working on your vehicle and are certified technicians. No "service advisors" who will give you corporate style answers. I highly recommend Andersen's to anyone with automotive mechanical service needs!
David Waugh, 08/31/2021
I was visiting family in Conifer and the antifreeze reservoir to my Volvo cracked and was leaking. There was no garage in Conifer that would service my C-70. After researching garages I came across Anderson's web page and saw that they service Volvo. When I called them they indicated to me that the first available appointment was over a week out. I initially spoke with Ryan and explained that I was visiting family and was to drive back to Chicago in a few days. He said he would talk to a manager and get back with me. When he called back he said that they would work on my car but it may take a couple of days. I said that would be fine as I just needed the car by Friday. I was impressed by the service because the car was done one day after it was towed to the shop. When I came in I talked to Kurt, like everything else this was also a pleasant experience. He said they they looked over the car and other then the repair everything else was fine. They also replaced the battery in the key fob which was also low. I want to say thank you to everyone at the shop. It’s a stressful experience then your car needs a repair after driving and you are a 1000 miles from home. I will definitely use them again if needed when in the Denver area. This is a shop I would recommend to anyone for their foreign car service. They were professional, courteous, skilled and trustworthy. I wish them continues success because they deserve it!
Lee Vagos, 08/09/2021
First-class service in a timely manner and fair price. Thank you.
Scott Richards, 08/09/2021