Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 303-278-8766 or make an appointment online!
Wonderful customer service!
Friendly staff, comfortable waiting room. Competent. I really couldn't ask for much more.
Family owned car repair and service provider specializing in foreign cars. I prefer Andersen's above dealer shops for my BMW 535XI.
Very professional and very honest!
Walked right on had my Volkswagen tdi emissions tested. Barely too any time. Nice staff. I'll go back even though it's not the closest.
We have been customers at Andersen's for over 25 years. I trust them completely. We have taken Volvos and BMWs there without any complaints as to the quality of service received.
Kurt is the best!! We have been customers for nearly twenty years and Andersen has serviced our Volvos, Mercedes, BMWs and MINIs, both gas and diesel, for minor and major repairs. It's hard to find an honest shop but Andersen is the real deal! Always timely, reasonably priced and up-front. I will only have my cars serviced here.
Fast and friendly diesel emissions testing location. Generally don't have any issue getting an appointment within a week of calling.
Diesel emissions test is the reason for my yearly visit. The gal that runs it is very knowledgeable.
Great place to go for diesel emissions.
Kurt is awesome!
They know the ins and outs of German and Swedish cars and attend personally to routine and non-routine issues.
A few months ago, I discovered a gas leak that appeared to be around the gas tank of my 2005 E55 AMG Mercedes. I ordered this car in 2004...it's my all time favorite car. I had the car towed to Andersen's in Golden. A couple of days later I get a call from Kurt Andersen. They had inspected the car and found the leak. Before proceeding with the work, they checked for any outstanding recalls on my car and, amazingly, found an open recall campaign that had been issued on my car years ago. I had never received any notice of the recall. Kurt called Mercedes of Denver to verify that the recall was valid. To make a long story short, Mercedes covered over $2,000 in parts and labor...Andersen could have easily made the repairs and charged me, but they didn't, they took the extra step for the customer. I sum this all up in one word, INTEGRITY. A rare commodity in many businesses today. Thank you to Andersen's.
Been going to these guys for years for my old diesel. Tried a different place a while back and quickly returned to Andersen with no regrets. I will echo other comments about it being an honest shop.
Top notch honest shop.
I really have enjoyed working with the staff at Andersen's. I will normally try to do the repairs myself, but when I can't, I trust that they will do a good job at a good price.
Super friendly and fixed my car quickly and all for a great price. Will go there next time my car has anything wrong!
They are honest and hard working, not to mention considerate. I would highly recommend Andersen's.
Wonderful customer service!