WHEN ACCIDENTS HAPPEN
WHEN ACCIDENTS HAPPEN
How to Respond in a Tough Situation
Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.
- First of all - stay calm.
- If someone is injured, be sure to call for medical help.
- Make sure you call the police.
- Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
- Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
- Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
- In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
- Also, make sure to get information from any witnesses as well.
- Make sure you get pictures of any physical evidence of what could have caused the accident.
- Write down pertinent details such as where the accident took place, what the weather was like, etc.
- Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
- Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
- Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
- When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
- Also be aware that insurance companies sometimes try to
dictate what type of parts are used in a vehicle's repair. They might
insist that a shop not use Original Equipment Manufacturer (OEM) parts, as
they are more expensive.
You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
- An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
- And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.
Andersen's Foreign Car Service is the only place we take our cars for service. We have owned four Volvo cars and two Audi cars over the past 20 years and Kurt and his team have take great care of us. Small, family owned business with personal attention. You will get honest answers from the people who actually are working on your vehicle and are certified technicians. No "service advisors" who will give you corporate style answers. I highly recommend Andersen's to anyone with automotive mechanical service needs!
David Waugh, 08/31/2021
I was visiting family in Conifer and the antifreeze reservoir to my Volvo cracked and was leaking. There was no garage in Conifer that would service my C-70. After researching garages I came across Anderson's web page and saw that they service Volvo. When I called them they indicated to me that the first available appointment was over a week out. I initially spoke with Ryan and explained that I was visiting family and was to drive back to Chicago in a few days. He said he would talk to a manager and get back with me. When he called back he said that they would work on my car but it may take a couple of days. I said that would be fine as I just needed the car by Friday. I was impressed by the service because the car was done one day after it was towed to the shop. When I came in I talked to Kurt, like everything else this was also a pleasant experience. He said they they looked over the car and other then the repair everything else was fine. They also replaced the battery in the key fob which was also low. I want to say thank you to everyone at the shop. It’s a stressful experience then your car needs a repair after driving and you are a 1000 miles from home. I will definitely use them again if needed when in the Denver area. This is a shop I would recommend to anyone for their foreign car service. They were professional, courteous, skilled and trustworthy. I wish them continues success because they deserve it!
Lee Vagos, 08/09/2021
First-class service in a timely manner and fair price. Thank you.
Scott Richards, 08/09/2021